Bilingual Claims Escalations Specialist

Manage complex claims escalations for LGM in Laval or Vancouver, using French and English to support customers, dealerships, and OEM partners.
The Partner Operations Specialist serves as a subject matter expert across claims adjudication and contract administration. You will coordinate resolutions involving customer, dealership, OEM, legal, consumer, and vendor matters. The position supports Customer Experience through accurate documentation, work queue monitoring, and operational consistency.

Key Responsibilities:

Manage claims adjudication and contract administration escalations
Coordinate OEM, legal, consumer, and customer resolutions
Document interactions, decisions, evidence, timelines, and outcomes
Monitor support channels, work queues, service levels, and KPIs
Identify recurring questions, process gaps, trends, and operational risks
Requirements:
Fluent written and spoken French and English
Three-plus years in automotive industry experience
Two-plus years managing warranty or claims operations
Strong communication, customer service, administrative, and organizational skills
Working knowledge of Microsoft Office and digital systems
Apply claims adjudication, contract administration, bilingual communication, and sound judgment to resolve escalations professionally at LGM.