Customer Success Manager

Position: Customer Success Manager Renewals
Drive retention and renewals at Scale Pad as a Customer Success Manager managing SMB partners across the customer lifecycle. Use product knowledge and commercial judgment.
As part of Scale Pad’s Revenue team, you will own customer and commercial outcomes across a large partner portfolio. Your work spans adoption, satisfaction, retention, expansion, and renewals. You will engage stakeholders, lead renewal reviews, negotiate solutions, and identify growth opportunities for the Account Executive team.

Key Responsibilities:

Manage strategic post-sales activity across customer segments
Lead renewals from 120 days before contract end
Conduct business reviews and focused customer discovery
Identify churn risk and coordinate mitigation with Account Management
Maintain accurate account information in Hub Spot
Requirements:
Two-plus years of B2B Customer Success or Account Management experience
Experience managing accounts across retention, adoption, and expansion
Strong commercial judgment for renewal proposals
Confident communication with stakeholders at all levels
Experience using Hub Spot or similar CRM systems
Bring renewal leadership, customer communication, and commercial judgment to Scale Pad’s partner-focused Customer Success team.