Customer Success Specialist at Operto

Enhance client experiences as a Customer Success Specialist with Operto in Vancouver, British Columbia. This hybrid role focuses on technical support and customer lifecycle management for hospitality technology.

Operto Guest Technologies is seeking a dedicated Customer Success Specialist to strengthen customer relationships and assist with technical support. The ideal candidate will possess communication and problem-solving skills, along with technical expertise in the hospitality sector. You will manage customer inquiries, provide onboarding support, and help improve client satisfaction and retention.

Key Responsibilities:

• Provide timely customer support via email, phone, and chat

• Troubleshoot Tier 1 technical issues related to IoT and integrations

• Maintain detailed records of customer inquiries and follow-ups

• Build strong relationships by proactively addressing client needs

• Support account renewals and expansions with accurate documentation

Requirements:

• Minimum 1 year in customer success or technical support

• Bachelor's degree in Business or related field preferred

• Strong verbal and written communication skills in English

• Experience with CRM and support ticketing platforms

• Strong troubleshooting skills for software and IoT devices

Utilize your customer service expertise, technical knowledge, and problem-solving ability to enhance client experiences at Operto.