SaaS Customer Success Account Manager

Drive customer success through SaaS account management and revenue retention at Pagefreezer, using strong communication and relationship-building skills. This role supports customers in IT environments.
As a Customer Success Specialist, you will help B2B customers maximize their investment in Pagefreezer solutions. You will manage strategic accounts, support adoption, and address customer needs. The work combines renewals, growth opportunities, customer advocacy, and solution knowledge.

Key Responsibilities:

Build customer relationships that foster trust, engagement, and satisfaction
Develop success plans and monitor account health metrics
Identify upsell, cross-sell, and renewal opportunities
Maintain detailed sales activity records in CRM tools
Advocate for customers and escalate concerns internally
Requirements:
Proven SaaS B2B account management experience
Experience driving revenue retention and growth
Familiarity with CRMs, Linked In, and Zoom
Strong communication, presentation, and problem-solving skills
Ability to lead renewals and renegotiations
Bring strategic account management, customer advocacy, and renewal expertise to Pagefreezer’s SaaS customer success team.