Veterinary Client Success Representative

Support veterinary practices remotely as a Client Success Representative using software training and relationship-building skills. Travel up to 10–15% for industry events and client sites.
At Asteris, you will own veterinary client experiences across onboarding, renewals, retention, and expansion. You will teach non-technical users, answer product questions, monitor account health, and collaborate with Sales, Product, and Support. The Keystone Software Suite helps practices manage diagnostic images securely.

Key Responsibilities:

Lead implementation from kickoff through client go-live
Train veterinarians, technicians, and stakeholders on Keystone
Run Quarterly Business Reviews and share usage insights
Resolve basic issues and escalate complex problems
Identify expansion opportunities and maintain Salesforce records
Requirements:
Two or more years in the veterinary industry
Comfort training customers on software
Confidence calling at-risk clients about their experience
Willingness to travel up to 10–15% annually
Customer success, Salesforce, or review experience preferred
Bring veterinary knowledge, clear software instruction, and proactive account management to Asteris client success.