Purolator Customer Service Representative

Serve Purolator customers in Richmond using courteous communication, problem solving, and technology across telephone and in-person interactions. Flexible Tuesday-to-Saturday scheduling is required.

As a Retail Representative, you will support customers at Purolator’s Richmond retail center. The work includes shipping assistance, customer inquiries, problem shipments, equipment challenges, and Corporate Products and Services. You will communicate with Head Office, drivers, warehouse staff, account managers, and other partners.

• Serve customers efficiently and courteously by telephone and in person
• Handle customer complaints, inquiries, and account challenges
• Resolve problem shipments and equipment or technology challenges
• Load, scan, log, and call resolution freight
• Build positive customer, vendor, tenant, and partner relationships

• Three to twelve months customer service experience preferred
• Three to twelve months retail experience preferred
• Three to twelve months POS technology experience preferred
• Ability to lift 70 pounds and stand three-hour intervals
• Proficiency in English and professional communication skills required

Bring customer service, communication, technology, and accountability skills to Purolator’s Richmond retail center while supporting shipment solutions.