High-End Property Concierge

Represent high-end residential properties as a Concierge for First Service Residential, delivering warm greetings and attentive customer service to residents. This full-time position is based in Richmond.

First Service Residential provides association management services across more than 9,000 communities in the United States and Canada. In this Concierge position, you are the property’s face, supporting residents and visitors with professional service. Successful candidates bring strong customer service backgrounds, a passion for exceeding expectations, and an innate ability to solve problems and diffuse difficult situations. At least one year of direct, in-person customer service experience is required.

Excellent written and oral English is necessary for efficient communication with clients and support staff.

• Welcome residents and visitors warmly at high-end properties
• Maintain a high standard of customer service
• Address resident needs and support positive experiences
• Resolve problems and diffuse sticky situations
• Safely receive, store, and handle courier packages

• Strong background in direct customer service
• At least one year of in-person customer service experience
• Excellent written and oral English command
• Strata building experience considered an asset
• Ability to patrol interior and exterior property areas

Apply your customer service, communication, and problem-solving abilities while representing high-end Richmond residential properties professionally.