Asset Protection Customer Support Representative

Support customers and store safety with Loblaw Companies Limited’s Asset Protection team at 3185 Grandview Highway in Vancouver.

As a Customer Support representative, you will help create a welcoming atmosphere for customers and colleagues. The Customer Experience Ambassador position combines service, guidance, safety monitoring, and documentation. You will work with store teams to support smooth customer flow, respond effectively during urgent situations, and contribute to overall customer satisfaction.

• Welcome customers and colleagues with exceptional customer support
• Provide guidance and support at store entrances and exits
• Proactively address potential hazards including spills and wet floors
• Escalate urgent situations to support customer and colleague well-being
• Maintain required daily, weekly, and monthly records

• Retail or customer-facing experience is preferred
• Strong collaboration and relationship-building ability
• Natural talent for customer connections and rapport
• Professional, friendly, and approachable customer manner
• Composure during challenging or urgent situations

Use customer support, collaboration, and safety skills to strengthen store operations through Loblaw’s Asset Protection team.