Harry Rosen Operations Specialist

Be an essential part of Harry Rosen as an Operations Specialist in their Pacific Centre store, focusing on enhancing customer experience through operational excellence in a full-time role.

As an Operations Specialist, you will report to the Operations Leader and play a vital role in maintaining service standards that truly impress our clientele. Your responsibilities include transaction management, customer inquiries, and supporting the logistics team. With a commitment to achieving results in both customer satisfaction and operational metrics, your role is integral to the success of the location.

Key Responsibilities:

• Champion exceptional service and relationship-based selling

• Process and resolve customer transactions and issues

• Administer employee transactions and training support

• Ensure compliance with POS and health & safety policies

• Collaborate with logistics for inventory fulfillment

Requirements:

• Minimum 2 years in client-facing roles

• Strong orientation towards customer service excellence

• Ability to multi-task in a high-volume environment

• Experience in retail shipping and inventory preferred

• Proficient communication and team collaboration skills

Contribute to Harry Rosen’s legacy of quality menswear by delivering outstanding service and operational support.