Patient Support Services Coordinator

Coordinate patient support services at Cencora by managing case intake, service requests, and follow-through activities. Maintain accurate records across support operations.

This Coordinator supports standard and selected non-routine patient and customer requests through timely resolution. The work includes documentation, workflow monitoring, transaction quality, and collaboration with stakeholders, partners, and service providers. The purpose is service continuity and consistent experience outcomes.

• Coordinate patient and customer support requests through resolution
• Support case intake, documentation, and follow-through activities
• Monitor service workflows, queues, and transaction quality
• Collaborate with stakeholders and service providers on inquiries
• Escalate complex issues and unresolved service exceptions

• High School Diploma, GED, or equivalent experience
• Two or more years in customer or patient support
• Experience in case coordination or service operations
• Customer service or healthcare administration certification preferred
• Experience with order management or related operations

Bring case coordination, workflow monitoring, and patient support experience to Cencora’s service operations as a Coordinator.