French English Client Care Specialist

Use French and English communication skills to resolve customer questions for NTT DATA’s full-time, remote Customer Care Centre.

This Bilingual Client Care Representative role supports customers through telephone, email, and chat interactions. You will analyze inquiries, document each contact, update call histories, and initiate required fulfillment or messages. Candidates must reside in an eligible Canadian province and work Monday through Friday during hours ranging from 8:00 a.m. to 9:00 p.m. Eastern Time.

• Provide professional responses to customer inquiries and complaints
• Gather information and process next steps accurately
• Complete interaction documentation and customer fulfillment activities
• Send messages to appropriate third parties when required
• Keep informed about business initiatives and corporate processes

• Post-secondary education through a degree or diploma
• Previous customer service experience within a call centre
• Excellent bilingual writing, grammar, spelling, and punctuation
• Ability to multitask and work within time constraints
• Minimum 95% keyboarding accuracy at 25 words per minute

Bring bilingual client support, written communication, and call documentation skills to NTT DATA’s remote service team.