Specialized Roles:
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, CRM Systems & Management
Job Description & How to Apply Below
Guide Augvator customers to success through onboarding, training, and ongoing support for its AR construction guidance platform.
As Customer Success Manager, you will serve enterprise clients across construction firms, project managers, and contractors. You will shape adoption through tailored workflows, support materials, and client success strategies. The work connects customer needs with product and engineering requirements.
Key Responsibilities:- Lead client onboarding, training, and platform adoption
- Collect feedback on AR features, BIM integrations, and usability
- Develop tailored workflows and customer success strategies
- Monitor usage, address churn risks, and demonstrate value
- Coordinate escalations and cross-functional service delivery
- Bachelor's degree in a related field
- 2-3 years in customer success or account management
- Understanding of construction workflows or BIM systems
- Strong communication, presentation, and negotiation skills
- Familiarity with CRM and customer success tools
Apply customer success, construction technology, and data analysis skills to strengthen adoption and outcomes for Augvator clients.
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