Specialized Roles:
Job specializations:
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Bilingual -
Business
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Guide SaaS customers with strategic account management and B2B payments expertise as a Customer Success Manager age relationships across a book of business.
Versapay seeks a Customer Success Manager for its Software Solutions team. You will become a trusted advisor, understand customer businesses, and connect Versapay products with their objectives. The position requires customer success experience, customer sales experience, and B2B merchant services knowledge in SaaS.
Key Responsibilities:- Own customer transitions, adoption, training, and enablement
- Conduct cadence calls and Executive Business Reviews
- Build account plans with retention and growth strategies
- Represent customer needs in product development
- Escalate issues and coordinate cross-functional resolution
- Five-plus years in SaaS customer success
- Experience in customer sales within a SaaS company
- B2B merchant services experience
- Fintech software solutions background, preferably accounts receivable
- Bachelor's degree in a related field
Apply customer success, SaaS, and B2B payments expertise while managing strategic relationships and adoption for Versapay customers.
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