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SaaS Customer Success Manager

Job in Vancouver, BC, V5K 0A1, Canada
Listing for: Versapay
Full Time position Listed on 2026-11-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management, Bilingual
  • Business
    Customer Success Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 80000 - 95000 CAD Yearly CAD 80000.00 95000.00 YEAR

Job Description & How to Apply Below

Position: SaaS Customer Success Manager Versapay

Guide SaaS customers with strategic account management and B2B payments expertise as a Customer Success Manager age relationships across a book of business.

Versapay seeks a Customer Success Manager for its Software Solutions team. You will become a trusted advisor, understand customer businesses, and connect Versapay products with their objectives. The position requires customer success experience, customer sales experience, and B2B merchant services knowledge in SaaS.

Key Responsibilities:
  • Own customer transitions, adoption, training, and enablement
  • Conduct cadence calls and Executive Business Reviews
  • Build account plans with retention and growth strategies
  • Represent customer needs in product development
  • Escalate issues and coordinate cross-functional resolution
Requirements:
  • Five-plus years in SaaS customer success
  • Experience in customer sales within a SaaS company
  • B2B merchant services experience
  • Fintech software solutions background, preferably accounts receivable
  • Bachelor's degree in a related field

Apply customer success, SaaS, and B2B payments expertise while managing strategic relationships and adoption for Versapay customers.

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