Customer Service Administrative Associate

Bring customer service and Microsoft Office skills to Israel Bonds’ part-time Vancouver office associate position, working on-site for 20 hours weekly.

Reporting to the City Director, the Customer Service / Administrative Associate supports clients, prospects, and daily office operations. The position combines CRM use, appointment scheduling, mailing coordination, and accurate sales information recording. It also involves understanding Israel Bonds products and client services while supporting sales objectives.

• Answer phones and emails from clients and prospects
• Schedule in-office client appointments
• Coordinate mailing logistics, deliveries, and couriers
• Maintain accurate client data and sales information
• Assist the City Director with office administration

• Experience using CRM software, preferably
• Proficiency with Outlook, Word, and Excel
• Fluent written and verbal English communication skills
• Ability to organize, multitask, prioritize, and work under pressure
• Strong analytical and problem-solving skills

Support Israel Bonds clients and Vancouver office operations through organized administration, accurate records, and responsive customer service.