Client Services Administrator

Your future is bright at AGAT! At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.

Our Environmental division in our Calgary location is hiring for a Client Services Administrator (CSA). The successful candidate will assist the Client Services Team with customer support and administrative tasks. Client communication, follow-up and maintaining deadlines will be a critical aspect of this position.

• Strive to employ AGAT's mission statement of "Service Beyond Analysis" by providing assistance to the Client Services Team including Client Services Representatives and the Client Services Supervisor or Client Services Manager.
• Ensure delegated client requests are completed in a timely and accurate manner including:
  • Submission of bottle order, re-assignment and re-analysis requests.
  • Providing clients with accurate and timely information based on consultation with appropriate resources such as estimated time for delivery of results and technical inquiries.
  • Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time.
  • Notifying clients of sample integrity issues.
• Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the following:
  • Responding to client inquiries by email or phone call.
  • Updating and re-issuing reports with updated project and sample information or requested regulatory guidelines.
  • Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders.
• Provide assistance to Logistics and Shipping, when required, by:
  • Preparing bottle orders as per requested submissions.
  • Organizing and labeling samples.
• Logging samples into LIMS (Laboratory Information Management System.)
• Alert appropriate Client Service Representatives on any customer issues, escalating high-level complaints to the appropriate department.
• Participate in team training.
• Assist in internal and external audits.

• Diploma or Degree in Science or Administration is an asset.
• Minimum 1 year customer service experience.
• Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
• Excellent communication skills with clients and members of the team, both verbal and written.
• Excellent organization and time management skills.
• Attention to detail for routine tasks and commitment to quality standards.
• Ability to work well under pressure

• General office environment with some exposure to laboratory environment.
• Sitting for prolonged periods of time in an office setting.
• Compliance with established safety procedures and appropriate PPE.
• Manual dexterity is required.
• Exposure to excessive noise, dust and/or varying temperatures is rare.

The hourly pay for this position ranges from $20.00 to $23.00, depending on qualifications and experience.

At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including:

• Comprehensive health, dental, and vision care.
• Paid vacation and flexible sick time.
• Employee Assistance Program (EAP).
• Long-term disability and life insurance.
• Professional development opportunities.

AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across…