Specialized Roles:
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, English Customer Service, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
As a Guest Hotel Customer Service Specialist, you will improve and maintain customer service channels for three cruise brands. You will build accurate hotel information and make it available to call center, website, and sales teams. The work supports guests, travel agents, and internal teams.
Key Responsibilities:
Improve and maintain Pre/Post Guest Hotel customer service channels
Build and maintain accurate information about each hotel
Provide hotel information to call center, website, and sales teams
Answer questions through phone, email, and chat
Resolve customer service failures as the first contact
Requirements:
Ability to support Princess Cruises hotel programs
Ability to support Holland America Line hotel programs
Ability to support Seabourn Cruise Line hotel programs
Ability to answer guests and travel agents promptly
Ability to support call center and sales teams
Apply customer service expertise across hotel information, guest inquiries, and service failure resolution for Holland America Group brands.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction