Evo Car Share Call Centre Specialist

Represent Evo Car Share in its Call Centre, using empathy and sound judgment to resolve member concerns across multiple channels. Work remotely.
BCAA’s Evo team is hiring Temporary Part-Time Member Services Specialists for a contract ending September 30, 2027. This customer-focused position supports members with bookings, accounts, claims-related matters, and practical solutions. You will coordinate with internal teams and external partners while helping maintain the Evo brand experience.

Key Responsibilities:

Answer member questions through phone, email, and chat
Take ownership of escalated member situations
Support billing, registrations, reimbursements, and open rentals
Review incident information and communicate with members
Contribute process ideas, campaigns, and special projects
Requirements:
Two or more years in service-focused environments
Passion for exceptional service and positive relationships
Strong problem-solving and critical-thinking abilities
Excellent organization, prioritization, and time management
Flexibility supporting operations 24 hours, seven days weekly
Use calm communication, curiosity, and practical judgment to deliver trusted Evo member support across changing service needs.