Customer Service Administrative Associate

Bring customer service and Microsoft Office skills to Israel Bonds’ part-time Vancouver office associate position, working on-site for 20 hours weekly.
Reporting to the City Director, the Customer Service / Administrative Associate supports clients, prospects, and daily office operations. The position combines CRM use, appointment scheduling, mailing coordination, and accurate sales information recording. It also involves understanding Israel Bonds products and client services while supporting sales objectives.

Key Responsibilities:

Answer phones and emails from clients and prospects
Schedule in-office client appointments
Coordinate mailing logistics, deliveries, and couriers
Maintain accurate client data and sales information
Assist the City Director with office administration
Requirements:
Experience using CRM software, preferably
Proficiency with Outlook, Word, and Excel
Fluent written and verbal English communication skills
Ability to organize, multitask, prioritize, and work under pressure
Strong analytical and problem-solving skills
Support Israel Bonds clients and Vancouver office operations through organized administration, accurate records, and responsive customer service.