Order Management Customer Service Coordinator

Manage web strategic orders for S&S Activewear using customer service, order tracking, and clear electronic communication. This full-time schedule runs Monday through Friday.
The Web Strategic Coordinator manages order flow and serves as the primary contact for Primeline orders. The position builds loyalty with existing web strategic customers in the Promotional Products Industry. You will coordinate apparel and hard goods orders, monitor dedicated accounts, resolve issues, and collaborate with internal departments to meet customer expectations.

Key Responsibilities:

Provide professional support and build customer relationships
Address inquiries, confirmations, status requests, complaints, and returns
Monitor order flow through searches and dashboards
Coordinate decoration orders and multiple delivery addresses
Resolve issues and escalate system-related concerns
Requirements:
Post-secondary education or equivalent industry experience
Minimum two years of Order Management experience
Strong written and verbal English communication skills
Proficiency with Microsoft Office and multiple platforms
Strong attention to detail and analytical skills
Apply customer service, order management, and communication skills while coordinating web strategic accounts for S&S Activewear.