Hotel Reservations Customer Service Agent

Support hotel guests through advanced communication and conflict resolution as a Coast Hotels Reservations Agent in downtown Vancouver. Manage inquiries and concerns.

As part of the Central Reservations Department, you will deliver superior customer service and intermediate administrative support. The position connects ambassadors, guests, vendors, and contacts while processing reservations and promoting packages. Hotel reservation system or industry experience is an asset.

• Serve as a key Central Reservations point of contact
• Respond to inquiries through phone, email, and fax
• Address guest complaints and concerns with customer service
• Coordinate materials and draft related correspondence
• Organize files and records accurately

• Secondary School Diploma
• One to two years of related experience
• Six months of customer service experience minimum
• Some conflict resolution experience
• Flexible evenings, weekends, and holiday availability

Bring hotel reservations knowledge, interpersonal communication, and customer service experience to Coast Hotels’ guest-focused Vancouver team.