Lead Dental Treatment Coordinator

Job Title:

Lead Dental Treatment Coordinator

Location :
Downtown Vancouver - Transcend Specialized Dentistry

Position Type :
Full-time (4-5 days/week)

Hours : 8:30 AM - 5:30 PM (No evenings or weekends, unless of interest)

Compensation:  $79,000–$91,500 annual salary (equivalent to $38–$44/hour) depending on experience and qualifications, plus quarterly performance bonuses

Who We Are
We are an upscale multi-specialty dental practice with specialists in prosthodontics, periodontics, and orthodontics, and a passion for delivering five-star service. Our culture is built on excellence, loyalty, and innovation. Our team is dedicated to helping patients feel valued and cared for every step of the way.

The Role
The Lead Treatment Coordinator owns the patient journey from consultation to scheduled treatment across all three of our specialties. This role is responsible for building treatment plans, presenting them with clarity and confidence, addressing patient questions and concerns, and guiding patients toward the decision that’s in their best interest.

This is a newly dedicated function — taking over treatment coordination work currently distributed across our clinical team. The Lead TC will centralize and standardize how we present care, build the systems and follow‑up cadences that support our patients post‑consult, and own case acceptance as the primary success metric.

Key Responsibilities
Treatment Plan Development & Presentation

Build complete treatment plans during or after consults, in close coordination with the clinical team

Present treatment plans to patients clearly and confidently across prosthodontics, periodontics, and orthodontics

Discuss clinical rationale, treatment sequencing, and expected outcomes in language patients understand

Address questions and objections thoughtfully, helping patients arrive at the decision in their best interest

Collaborate with the clinical team on phased or alternative treatment options when appropriate

Patient Follow‑Up & Conversion

Follow up with patients post‑consultation through structured outreach (calls, emails, texts)

Hold treatment discussions and re‑presentations as needed

Track every patient through the consult‑to‑start journey — ensure no patient falls through the cracks

Continuously work to improve case acceptance rates

Financial Coordination & Insurance

Walk patients through fees, payment options, and treatment sequencing

Coordinate with the receptionist team on insurance pre‑authorizations, claim submissions, and patient inquiries (we are a non‑assignment practice)

Help patients understand their coverage, deductibles, and out‑of‑pocket investment

Discuss financing options where applicable

Scheduling & Treatment Start

Schedule patients into their treatment appointments and coordinate the start of care

Ensure smooth handoffs to the clinical and administrative teams

Maintain accurate records of each patient’s status, decisions, and follow‑up actions

‘Lead’ Responsibilities

Centralize and standardize the treatment coordination function across all specialties

Build and refine scripts, presentation templates, and follow‑up sequences

Measure and track case acceptance and other KPIs, and report on performance

Identify and implement improvements to the consult‑to‑start workflow

As the function scales, lead and develop the broader treatment coordination team

Qualifications

Minimum 2 years’ experience in treatment coordination, clinical dentistry (e.g., CDA), or a high‑end consultative sales or patient advisor role

Clinical dental background strongly preferred — ability to discuss restorative, surgical, and orthodontic treatment with confidence. That said, for the right candidate who demonstrates the qualities we’re looking for, we’re open to providing training on the clinical knowledge aspect

Demonstrated track record of converting consultations into scheduled treatment

Exceptional interpersonal, written, and verbal communication skills

Comfortable leading financial conversations and discussing investment in care

Tech‑savvy — comfortable working with Google Sheets or Excel, Gmail, Google Drive, or similar

Outstanding proficiency in English

Ideal Candidate Qualities

Confident, articulate…