Vancouver Service Design Specialist

Transform public services in Vancouver as a Service Design Specialist. Employ human-centered design and Agile methods in a flexible work environment to enhance the overall citizen experience.

The City of Vancouver is looking for a dynamic Service Designer with proven experience in user experience and process optimization. In this role, you will mentor teams, lead cross-functional service design efforts, and champion usability standards in municipal services. Your focus will be on integrating technology to improve citizen interactions and service efficiency.

Key Responsibilities:

• Design and implement front-to-back service delivery processes

• Contribute insights from user research for service improvement

• Mentor teams to embed service design practices

• Define service performance metrics for continuous improvement

• Collaborate with stakeholders on service prototype development

Requirements:

• Bachelor's/Master’s degree in relevant fields

• At least 5 years in service design or UX roles

• Familiarity with Agile frameworks and design tools

• Strong analytical and communication skills

• Ability to lead multidisciplinary projects

Leverage your service design expertise to elevate the quality of life for Vancouver residents.
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