Associate Director, Academic Systems and Enrolment

* Plays a key role on the APSC Student Services leadership team in shaping and advancing Applied Science Student Services. Works with the Director and Associate Directors to develop, deliver, and evaluate student and academic services while fostering an organizational culture aligned with strategic priorities.
* Leads service enhancement initiatives and develops action plans to support service excellence, providing leadership in the strategic development and delivery of consultative services across the Faculty. Develops a robust and agile approach to engaging with partners to ensure solutions and services align with strategic goals.
* Analyzes and reports on program and course enrolments to identify and negotiate for critical instructional resources, such as securing sufficient seats in foundational courses, to sustain program delivery and student progression. Failure to perform this work effectively may result in students being unable to meet degree requirements.
* Leads special projects assigned by senior leadership and represents Applied Science by participating in University and departmental committees as required.
* Provides oversight and expertise in overall business process definition, analysis, and design, functional design, implementation, facilitation, and documentation to deliver advising, scheduling, and registration solutions.
* Leads the team responsible for identifying, implementing, and maintaining academic-related systems and solutions; establishes and directs cross-functional project teams and designs solutions to business processes.
* Collaborates with University partners, including Enrolment Services and UBC IT Services, to update, implement, and integrate Faculty policies into student systems such as scheduling and Academic Progress Report programming. Evaluates the impact of systems changes on the student experience.
* Identifies, analyzes, and leads continuous improvement initiatives to enhance the student, faculty, and departmental advising experience, and identifies tools and software to support advising services.
* Responsible for ensuring that the diverse and complex scheduling and registration needs of all APSC programs (excluding Nursing, Biomedical Engineering, Engineering Physics, and Geological Engineering) are met through a deep understanding of program requirements and effective leadership with the Academic Systems team and units.
* Works with the Associate Dean, Academic, to provide recommendations on curricular initiatives, such as reviewing transfer program requirements and making recommendations for admission policy.
* Advises senior leaders on the development of new academic programs and international partnerships, with a focus on curriculum alignment and systems integration, particularly in relation to exchange programs and degree requirements.
* Works closely with the Director to support broader UBC advising initiatives, such as the development of cross-campus advising policies, streamlining processes, and developing policies and procedures to support student enrolment and degree progression.
* Provides advice and makes recommendations to other units (e.g., Enrolment Services, International Student Initiative, International Student Development) regarding the impact of policy, process, and programming issues for Applied Science students.
* Recruits, trains, evaluates, develops, and when required, disciplines and terminates staff; builds and motivates an effective team of management and administrative staff. Leads and coaches the team towards performance and service excellence.
* Fosters an inclusive, collaborative, and respectful team environment. Identifies and manages opportunities for staff to share knowledge and work cross-functionally.
* Identifies and develops both team-based and individual learning and development plans to support staff, and identifies opportunities for continual growth and development.
* Actively cultivates and fosters partnerships with departments, advising offices in other faculties, student groups, and academic and student affairs professionals at the University.
* Performs other duties as required.

Service excellence could also be…