Associate Enrolment Services Advisor

The Associate Enrolment Service Advisor (AESA) is a student-focused advising professional and a highly visible representative of Enrolment Services (ES) and the University. This role blends registrarial expertise with financial support advising to deliver responsive, student-centred guidance that empowers students to navigate their academic journey.

As a member of Enrolment Services, the AESA provides professional advice to students through complex and interrelated topics such tuition, fee assessment and collection, financial support, student records, registration, admissions, transfer credit and domestic prospective student advising. The AESA also advises prospective domestic students and plays a pivotal role in fostering their connection to UBC’s Okanagan campus.

The AESA contributes to the development and delivery of student service programs, ensuring services reflect UBC’s values of excellence, inclusion, and accountability. Drawing on a deep understanding of academic programs and the student experience at UBC Okanagan, the AESA helps create an environment where students feel supported, informed, and empowered to make decisions that support their academic and personal success.

The AESA plays a key role in contributing to, interpreting, assessing, and delivering ES student service programs and strategic recommendations in support of the establishment of service standards. It is part of a network of advising professionals who collectively contribute to UBC's exceptional learning environment.

Organizational Status

The AESA reports to the Associate Director, Student and Academic Support. This position works independently and receives support from other Enrolment services colleagues. The AESA works closely with Enrolment Services colleagues and academic and student affairs professionals at the University, including other staff in the Provost & VP, Academic Portfolio (Go Global, International Student Initiative, etc.), the academic faculties and the Associate Vice-President, Students portfolio (International Student Development, Counselling Services, etc.).

The AESA represents ES on teams, committees, and working groups internal and external to ES, including government and agency committees.

Work Performed

Admissions and General Student Advising

• Delivers pro-active, student-centered advising that prioritizes first-contact resolution, while proactively identifying and responding to evolving student needs.
• Applies expert knowledge of registration policy and systems to resolve issues, ensuring a high level of service consistency.
• Provides integrated advising to students regarding financial support, tuition, records, admissions, and registration across multiple communication channels.
• Applies institutional knowledge and independent judgement to troubleshoot and resolve a wide range of student issues, including sensitive or complex student cases related to tuition, academic record accuracy, financial support inquiries.
• Serves as a connector between students and campus resources, providing personalized support and referrals to ensure students access the services they need.
• Interprets and advises on the UBC Academic Calendar and related institutional policies, liaising with academic advisors, faculty and enrolment services staff to resolve cases including complex registration questions
• Offers dedicated advising to Non-Degree Studies students (e.g., Access Studies and Concurrent Studies), including guiding registration, academic progress and ensuring the appropriate overrides to student files.
• Advises prospective students on program and admission requirements, policies, and educational options. Interprets guidelines and provides tailored recommendations that align with students’ long-term academic and financial success.
• Reviews application materials and confirms completion of admission requirements, ensuring alignment with award and scholarship opportunities for new students.

Financial Support Advising and Student Financial Services

• Advises students on a wide range of financial support options, including scholarships, bursaries, provincial and federal loans (including U.S. loans), emergency funding, and…