Senior Library Public Service Associate - Information Services

Senior Library Public Service Associate - Information Services

Requisition : 46570
Company: Vancouver Public Library

About the Vancouver Public Library

Vancouver Public Library is a place where learning, joy, community, and recreation (see also: fun) come together. This is where we introduce people to the ideas and information that could change their lives and where everyone is truly welcome.

We are the third largest public library system in Canada, with more than 800 staff members offering services at 21 locations across the city. We lend over 5 million items per year to our community, including books, streaming content, musical instruments, and more. Nearly 200,000 people attend our programs and events to learn, be inspired, and connect with others.

We are looking for positive people with excellent customer service skills, who can confidently and respectfully deliver library services to our incredibly diverse communities. We are constantly evolving to meet the changing needs of the public; being adaptable and open to learning will help you as you start your career with VPL.

Does this sound like you? This innovative, inclusive, and rewarding workplace could be the next step in your career journey, so reach out to us today.

Worksite: Information Services
Role Type: Fully on-site

Note:
This is one job posting with multiple positions. Please submit only one application and indicate in your cover letter which schedule(s) you are interested in.

Job Summary: Working collaboratively within their team and system-wide, this position creates a welcoming, patron-centered experience through its involvement in the design, planning, and delivery of responsive information services at the central library. The incumbent delivers programs and reference services and under the guidance of a librarian, assists in the planning of a variety of library and literacy programs. This position provides instruction and support to the public on the use of digital devices such as e-readers to access library resources.

An incumbent in this role understands and practices community-led approaches and represents the Library’s vision, mission and values by demonstrating and modeling conduct that reflects the library’s policies and procedures. They work collaboratively with the ISV team to ensure that the public is engaged with our services and collections, and to support the online and in person delivery of services.

The incumbent is responsive and flexible, promotes social inclusion, and ensures that our patron’s information, entertainment and leisure needs are met at the point of need and in non-traditional ways, including being a stronger presence in the community, creating and collaborating with community partners to produce information packages and services that support patrons’ independent use of the library and staff facilitated interactions.

The incumbent works to create services that diverse communities identify as respectful, inclusive, and accessible.

Minimum Qualifications: Candidates must possess the Education/Qualifications/Experience in category 1 or category 2 listed below in order to be deemed as meeting minimum qualifications. Please ensure these minimum qualifications are clearly listed in your application. Note that this does not guarantee being shortlisted.

For SLPSA, “considerable experience” equates to 3 cumulative years of experience in any one of the four categories (programming, information services, collection maintenance, community collaboration).

• Completion of an approved Library Technician diploma program and 2 years of experience in a customer service environment
• Completion of an undergraduate degree from a recognized university and two years experience in a customer service environment, and considerable experience demonstrated in an area such as programming, information services, collection maintenance, and/or community collaboration.

• Considerable knowledge of library methods, procedures and tools applicable to the work
• Working knowledge of the objectives, organization, procedures, services and resources of the Library
• Ability…