Alumni Engagement Coordinator, alumni UBC

Alumni Engagement Coordinator

Job Category:
Staff
- Non Union

Job Profile: AAPS Salaried
- Development & Alumni Engagement, Level A

Department:
Alumni Engage Central

The Alumni Engagement Coordinator is responsible for providing program support to implement and coordinate alumni engagement programs and services. They are expected to be instrumental in the delivery of programs and services designed to facilitate a lifelong relationship with UBC students and alumni.

• Program coordination
• Database mining
• Tracking alumni interactions and executing strategies around alumni UBC’s engagement framework

Reports to:

Director, Associate Director or Manager; alumni UBC.

Works with alumni UBC staff, UBC staff, alumni volunteers, university administration, alumni and development professionals, faculty members, students, and on and off‑campus community and organizations.

• Responsible for the coordination and implementation of alumni UBC programs, in consultation with the Alumni Engagement Officers, Managers & Directors, alumni UBC; monitors timelines, budgets and assessments.
• Provides support to alumni programming including setting up and maintaining registration systems, tracking budgets, writing and submitting requests for the President’s time, and preparing briefing notes.
• Supports the Alumni Engagement Managers and Directors in the development and implementation of alumni UBC programs and new initiatives to advance alumni UBC’s strategic plan.
• Supports partnerships internally and externally to coordinate and deliver alumni related activities, programs, resources, and events. Develops relationships with alumni and connects them to their department, program or affinity group as appropriate. Coordinates volunteers and staff to deliver programs including the recruitment, orientation and support for program volunteers.
• Serves as a resource person at alumni UBC for various programs and events.
• Develops evaluation of alumni programs and services; analyzes statistical information, documents and reports results.

• Develops and maintains a deep understanding of the DAE Information Management System (LINKS).
• Maintains accurate alumni and volunteer profiles and program information in the University’s database in a timely, accurate and appropriate manner including interactions and POINTS submissions; integrates data collection and data mining into work plan (maintains programming calendar, tracks budgets, tracks and reports on program progress, meetings and points).
• Develops, implements and monitors protocols for the alumni relationship management database and generates reports and lists as required.

• Prepares and writes briefing notes, tracking and reporting, managing data, develops presentations, and providing meeting and event support.
• Identifies, researches and coordinates new initiatives to advance the University and alumni UBC.
• Attends meetings and events sometimes outside normal work hours; provides event preparation support, and on‑site implementation and execution.
• Provides finance and budget support for various programs.
• Develops presentation materials as required.

• Needs to accommodate flexible hours (including evenings), attending events and meetings as necessary.
• Performs other responsibilities as required.

Given that the incumbent will liaise regularly with senior administration, prominent alumni and donors as well as significant friends and partners of the university, the Alumni Engagement Coordinator is expected to exercise judgment, diplomacy and tact in all interactions. Poor judgement could alienate alumni, damage the university’s reputation and negatively impact potential opportunities to engage alumni as friends, volunteers, and donors.

Errors may impact on the effectiveness of the office, image, reputation and credibility of alumni UBC, the portfolio and the University. Accuracy, speed and the ability to meet deadlines are critical. All information must be accurate and provided in a respectful, timely and supportive way.