Student Services Manager

Job Summary
The Student Services Manager, as leader of the Student Services Team, is responsible for all aspects of undergraduate and graduate student support for the Department of History. This role manages the growth of the Department’s programs, with responsibility for advising, course/program planning, scheduling, engagement and developing related policies and procedures. This role is key to shepherding students through their programs with confidential support outside of academic hierarchy, while maintaining program integrity and professionalism.

The Manager works with faculty on the development of undergraduate academic initiatives by designing, delivering, and evaluating services and programs that support student success.

Organizational Status
The Student Services Manager works independently under the general direction of the Head of the Department of History and reports to the Administrator, operating with initiative and considerable autonomy. Works closely with and takes direction from the Associate Head Undergraduate and Associate Head Graduate. Works with the TA Coordinator and Undergraduate Advisor as well as interacting regularly and collaboratively with students, faculty, and staff of the History Department.

Liaises with Enrollment Services, Graduate and Post-doctoral Studies, Arts Advising, Vice President Students’ Office, International Student Advising, other Departments and Faculties at UBC as well as alumni and the external community. The Student Services Manager contributes directly to the development of policy and priorities of the Department of History. This includes direct management of two CUPE 2950 Student Services support positions.

A wide latitude of decision-making is required.

Work Performed

Team Management

• Responsible for building/maintaining a healthy, supportive, respectful work environment for the Student Services Team and supporting the Administrator in the same work for the entire History Staff Team
• Responsible for all Department of History’s academic programs, Manages the Student Service unit’s team and balancing work loads of the team.

Scheduling

• Responsible for course schedule planning related decisions such as faculty preferences, workload, courses to be offered, number of sections, number of TAs, etc.
• Evaluates cross unit/faculty course offerings and time slots to optimize History’s course schedule
• Evaluates enrolments and program capacity to recommend the scheduling or cancelation of courses
• Monitors enrolments and adjusts course seat releases and course caps of enrolment as required, prior to and during registration periods; identifies and implements strategies to manage registration and distribute students into under-enrolled sections.

Curriculum

• Collaborates with faculty members and Undergraduate Committee on academic program development and design, providing recommendations for improvements
• Facilitates revisions and drafts curriculum proposals for submission to the Faculty of Arts Curriculum Committee, and provides assistance to faculty in submission of curriculum proposals.
• Solicits reviews of incoming curriculum proposals from other units from appropriate departmental faculty members after consultation with the Associate Head Undergraduate or Associate Head Graduate, as appropriate.
• Conducts primary and secondary research, analyzes findings and creates reports on curriculum and program enrolment trends.

Advising

• Advises current and potential graduate students on financial aid and scholarships opportunities.
• Proactively builds and sustains confidential advising relationships with graduate students, using professional experience to provide non-judgmental and equitable guidance in both academic and non-academic cases.
• Supports students in crisis (personal or academic) and provides advice on academic options, their rights and responsibilities, University appeals processes, and connects them with support services as needed
• Ensures all graduate students meet all program requirements and receive the appropriate advice and support for the duration of their program; conducting needs assessments when appropriate.
• Facilitates appropriate resolution of disputes between faculty…