Associate Prospective Student Advisor

Plans, develops, implements, and evaluates a variety of effective and innovative front-line and online advising services and programs for prospective students, their parents/guardians, agents, and guidance counsellors. Undertakes one-on-one and group advising in-person, on the phone, or through our CRM or other online channels.

Provides a welcoming first impression of UBC. Provides effective recruiting and advising services to international and Canadian students on behalf of the University, in support of both the International Student Initiative and Student Recruitment and Advising’s mandates to meet the Faculties’ enrolment targets in undergraduate programs as well as in select other programs that have been identified as strategic initiatives for the University.

This position will work primarily in-person on the UBC Vancouver campus, from Tuesday to Saturday.

Organizational Status

Reports to the Welcome Centre Advising Coordinator in terms of overall strategy and operations. Works closely and collaboratively with other ISI staff and in particular the recruiting teams on both the Vancouver and Okanagan campuses;
Student Recruitment & Advising staff;
Staff in Recruitment Marketing and Prospective Student Engagement; other units in Enrolment Services, particularly Admissions and Student Support and Advising;
Staff within International Student Development; and Faculties and academic advising units.

Work Performed

1. Plans, develops and implements effective and innovative front-line advising services

• Plans, develops and implements advising activities to encourage prospective undergraduate students to apply to UBC, complete their application and accept their offer of admission. Examples may include conducting regularly scheduled live text chat events, in-person and online information sessions, and responding to inquiries from prospective students.
• Collects and maintains data on the origin of prospective students, tracking and assessing patterns of participation and contact, designing and delivering other assessment tools to solicit feedback from prospective students to determine levels of satisfaction and overall effectiveness of program in meeting recruitment goals.
• Works with the CRM system to load, tag, analyze student interactions to determine effectiveness of recruitment/advising channels.
• Produces qualitative and quantitative summary reports and makes recommendations for changes and improvements to the Welcome Centre Advising Coordinator.
• Works closely with the Recruitment Marketing and Prospective Student Engagement (RMPSE) team to respond to social media inquiries. .

2. Performs advising services

• With a best practice in advising framework in mind, provides advising services in a professional manner, anticipates prospective student needs, proactively responds to student requests, provides recommendations extending beyond a student’s presenting request and finds opportunities to coach students toward independence and self-direction.
• Advises prospective undergraduate students, their parents/guardians, agents, and guidance counsellors on admission requirements, Final date to receive applicationss and processes, tuition fees, financial awards availability and eligibility requirements, on-campus housing opportunities, academic program availability, orientation programs, and all other features of the undergraduate student experience at UBC.
• Advises prospective students at the Welcome Centre front desk.
• Makes accurate and timely referrals to other campus departments and resources.
• Plans and delivers effective group advising sessions in a variety of settings, including online and in person.
• Identifies and recommends systems, policies, regulations and guidelines to solve unusual and/or complex problems presented by prospective undergraduate international students that cross organizational boundaries while respecting organizational roles.

3. Provides other services related to Recruitment and Advising

• Works proficiently with the Student Information System to obtain information on the status of a student’s inquiry or application for advising purposes.

• Works proficiently with the CRM system to plan programs…