Customer Education Specialist

Position: Customer Education Specialist at Optix
Optix seeks a Customer Education Specialist to revolutionize client onboarding through self-serve learning tools. Build engaging content that empowers clients and enhances their experience.

In this hands-on role, you will transition Optix's customer education from team-led calls to dynamic self-serve resources. Design and maintain a library of courses, videos, and guides mapped to onboarding milestones. Collaborate closely with Customer Success and Product teams to identify content needs and keep materials up-to-date.

Key Responsibilities:

• Design and create self-serve onboarding courses and guides

• Develop ongoing feature-adoption content and release announcements

• Analyze client feedback to enhance educational materials

• Leverage AI tools for polished visual and video content

• Ensure content remains current with product updates

Requirements:

• Proven experience creating structured content or training materials

• Proficient with AI tools and design platforms

• Strong ability to simplify complex processes

• Excellent organizational skills and self-directed

• Must be eligible to work in Canada

Make a significant impact by transforming customer learning experiences at Optix.
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