Workplace Programs Facilitator

About The Job

Workplace Programs Facilitator creates educational workshops on different elements of workplace mental health and psychological health and safety, facilitates in-person and virtual workshops for organizational clients, and supports administrative functions such as data collection and evaluation. Workplace Programs Facilitator reports to the Manager, Workplace Programs.

• Research and curate resources and strategies related to workplace mental health, psychological health and safety, occupational health and safety, and other pertinent topics with the following considerations in mind:
• Clients span all sectors and industries, from small to large businesses and organizations;
• Resource review includes media, academic literature, gray literature, and living/lived experience of mental health challenges and industry realities;
• The Workplace Programs Facilitator must continually seek out, consider, and incorporate inclusive, intersectional perspectives on the deliverables and processes of this position.
• Develop both standardized and tailored workshops for clients, from research and content writing to initial design of draft materials to be finalized by CMHA BC’s Communications & Marketing Department;
• Facilitate engaging workshops in-person (following any/all health orders and guidelines concerning COVID-19) and virtually, applying best practices for adult learners, demonstrating a high degree of professionalism;
• Contribute to the CMHA workplace branch collaborative and positive branch relations by collaborating with other facilitators and supporting shared client stewardship;
• Support the diversification of CMHA BC’s workplace education portfolio, including the development of new workshop topics and delivery formats, such as the creation of asynchronous courses;
• Write and edit plain-language educational content to complement and supplement workshop content, such as articles, website copy, workshop takeaways, and more;
• Contribute to the maintenance and quality improvement of existing workshops, including online courses;
• Collect and summarize workshop feedback, provide advice, and make improvements on an ongoing basis;
• Contribute to accurate and timely department processes, including invoicing;
• Performs other related duties as required.

• Bachelor's degree in human and/or Social Services (e.g. Social Work, Psychology, Counselling.) or higher in a relevant discipline;
• A valid class 5 driver’s license and reliable vehicle with adequate insurance;
• 3+ years demonstrated experience as an adult educator, workshop facilitator, course instructor, or similar;
• 2+ years relevant experience or a combination of experience and certifications related to psychological health and safety, occupational health and safety, leadership, and/or HR functions;
• Excellent presentation and facilitation skills (in-person and virtual) along with the ability to tailor and present program information to public and professional audiences;
• Ability to facilitate standardized training, including maintaining fidelity of scripts/trainer notes, as well as the ability to skillfully handle unexpected questions or disruptions in presentations and workshops;
• Knowledge of adult learning and engagement principles that can be applied to synchronous and asynchronous education experiences;
• Strong critical thinking skills with the ability to source information from academic research, subject matter experts (including those with living and lived experience), and other credible sources;
• Demonstrated ability to translate health information, complex ideas, and/or sensitive topics into engaging, plain-language resources for the public;
• Proficient in Microsoft Office Suite;
• Exceptional technological skills;
• Experience across learning management systems (e.g. Articulate 360, Thinkific) and web publishing platforms (e.g. Wordpress, Strapi) considered an asset;
• Some experience with Adobe Creative Suite or comparable design programs as an asset;
• Experience as a team leader, supervisor, or manager in any sector is considered an asset;
• Experience working in for-profit businesses, entrepreneurships or across multiple sectors, considered an…