Associate Director - Student Academic Support

Staff
- Non Union Job Category M&P - AAPS Job Profile AAPS Salaried
- Student Management, Level C Job Title Associate Director
- Student Academic Support Department Student Academic Services | Dean's Office, Faculty of Graduate and Postdoctoral Studies Compensation Range $7,502.25 - $10,788.33 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position.

In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date August 13, 2026

Job End Date Ongoing

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

The Associate Director, Student Academic Support is responsible for managing a large and complex caseload of graduate student and graduate program advising matters, particularly where academic, financial, personal, or health-related circumstances may affect student success, progression, or well-being. The position serves as a primary point of contact for students, staff, and faculty seeking support with complex graduate student situations and is responsible for managing G+PS involvement from initial consultation through to resolution.

The role gathers and assesses detailed information from appropriate parties, formulates intervention plans, and provides advising, guidance, policy interpretation, referrals, and recommendations as appropriate. Working in collaboration with relevant parties and other support professionals, the Associate Director develops and supports action plans to address complex and sensitive situations. The role provides direction to students, staff, and faculty regarding the administrative actions required to support resolution plans for complex cases.

The Associate Director, Student Academic Support is a senior professional resource for managing the University’s response to highly sensitive, complex, and consequential matters involving UBC’s diverse graduate student population. The role also provides key input into the development and implementation of organizational strategies, initiatives, and policies that promote graduate student wellness.

The Associate Director, Student Academic Support reports to the Director, Academic Support. The position also works with the Vice-Provost/Dean, Associate and Assistant Deans, and other senior staff within Graduate and Postdoctoral Studies. The role interacts with senior academic and administrative staff across the University, particularly in graduate programs and student service units such as the Centre for Accessibility, Counselling Services, Early Assist, Student Conduct and Safety, Student Housing, International Student Development, Enrolment Services, the Ombuds Office, and other units related to graduate student success and well-being.

The position also liaises with colleagues at other higher education institutions, both nationally and internationally, as well as professional associations, accreditation bodies, and governmental agencies. The incumbent works in a standard office environment at UBC Vancouver. Some evening and weekend work may be required.

Independently manages a large caseload of complex and sensitive graduate student issues, particularly those involving significant academic, financial, or personal difficulties, from initial consultation through to closure. Serves as a primary point of contact for students, staff, and faculty seeking assistance with complex graduate student situations. Draws on knowledge and skills in mental health and counselling to conduct comprehensive assessments and…