Program Specialist

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.

We acknowledge that UBC Sauder at the Vancouver Campus is situated within the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at the UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.

UBC Sauder Professional Growth is a globally renowned professional development provider and corporate educator. Ranked by the Financial Times among one of the top professional education units globally, the unit offers over 150 open enrollment programs annually and provides custom corporate programs to a global clientele. UBC Sauder Professional Growth operates out of its downtown Vancouver campus at Robson Square, offering both in-person and virtual programming to its clients.

The Program Specialist is a key operational leader responsible for managing the effective delivery of open enrollment and custom programs, ensuring high-quality, learner-centered professional development experiences and operational excellence.

The Program Specialist provides expert-level program delivery, learner experience leadership, and technical and administrative oversight to ensure programs are executed with precision and professionalism.

This role requires deep coordination with faculty, external instructors, clients, learners, program coordinators and internal and external stakeholders.

• Serves as a first point of contact for learners and faculty/instructors before, during, and after program delivery.
• Advises clients on admission and program requirements and oversees the recruitment and admission processes.
• Advises learners on certificate completion pathways and course selection to tailor their education plans and meet their specific interests and business goals.
• Manages all aspects of the end-to-end delivery of assigned programs, ensuring excellence in logistics, learner engagement, and overall execution.
• Collaborates with Account Managers and faculty to support scheduling, onboarding, and instructional coordination.
• Oversees day-to-day operations of in-person, online, and hybrid programs, including preparation of course materials, LMS setup, technical support, and classroom/venue coordination.
• Manages the effective delivery of front-line services and program support, which includes developing, implementing, reviewing and evaluating the services provided by Program Coordinators to ensure successful service delivery.
• Participates in the recruitment and training of the support and student employees.
• Leads operations meetings with the program management team.
• Identifies, recommends and implements improved processes, policies and systems to enhance efficiency of program operations and program effectiveness.
• Ensures technical readiness for online programs, troubleshoots issues during program delivery and quality checks LMS content to ensure seamless learner and instructor experience.
• Manages and maintains course data and student records across LMS and student information systems.
• Plans and implements orientation and onboarding processes and activities for learners to set expectations, enhance experience and maximize engagement.
• Develops and initiates evaluations to gather feedback from learners. Monitors satisfaction through surveys and informal feedback loops, analyzing data…