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THE JOB:Instructional Designer, Learning Experience
The starting salary range falls within the minimum to mid-point of the salary range.
Starting Salary Range: $70,856 - $88,570
The Instructional Designer, Learning Experience, reporting to the Manager, Learning Experience, leads the design and development of end-to-end learning solutions for complex and organization-wide initiatives supporting learners. Acting as a learning consultant, the role partners with business analysts, project managers, subject matter experts, team leaders, and other stakeholders to identify knowledge and performance gaps, clarify and curate content, establish learning objectives, and recommend effective learning approaches grounded in adult learning principles, instructional design best practices, accessibility, and the needs of diverse audiences.
A key focus of the role is developing learning solutions that enable the successful adoption of new and enhanced technologies, business processes, and workflows. The Instructional Designer also contributes to continuous improvements of the team’s instructional design practices by identifying opportunities to enhance development processes, templates, standards, and ways of working to improve quality, consistency, and efficiency.
The Instructional Designer manages learning deliverables from discovery and analysis through design, development, launch, and evaluation, establishing clear project plans, timelines, and measures of success while proactively communicating recommendations, progress, risks, and decisions. The role facilitates discussions with stakeholders to validate learning requirements, navigate differing perspectives, and influence decisions through instructional design expertise, evidence-informed recommendations, and consideration of learner and organizational impacts.
In partnership with the Employee Programs team, the role also provides expertise and develops resources that enhance broader learning and development initiatives. Following implementation, the Instructional Designer evaluates learning effectiveness using learner feedback, stakeholder input, adoption measures, and available data, and continuously refines learning approaches and resources to enhance learner engagement, accessibility, knowledge retention, and practical application.
- Adapts approach without feeling own agenda or outcomes have been compromised.
- Challenges inefficient/ ineffective work processes and offers constructive alternatives.
- Analyzes work errors, successes and failures.
- Sets learning strategies to rectify and increase knowledge.
- Ability to adapt to changing workload priorities, effectively reprioritizing or deferring tasks in line with operational and strategic goals.
- Sets objectives necessary for obtaining feedback and assistance.
- Shares ideas, issues, and opportunities with members of personal network.
- Seeks referrals from others with relevant expertise and influence.
- Attends and maintains relationships with relevant formal and informal professional groups and organizations.
- Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners.
- Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically.
- Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.
- Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions.
- Proactively anticipates and prevents problems.
- Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature.
- Identifies potential consequences and risk levels.
- Seeks support and buy-in for problem definition, methods of resolution, and…
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