Business Unit: Conversion
- We’reCROexperts who help brands optimize their digital ecosystems, websites, platforms, and customer experiencestodrive real, measurable growth.
Team: Digital Projects
Reporting to: Digital Project Lead
Location: Vancouver
- Hybrid
GAIN is a creative-led, insight-driven company that blends data, tech, and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress.
We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organizations need to make braver, more impactful decisions.
Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers, we don’t just embrace innovation – we engineer it, transform information into action, and ideas into breakthroughs.
This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams:
Creative Studio, Conversion,Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth and deliver measurable impact.
As a Digital Project Manager, you will be accountable for the execution of multi-faceted digital programs for your assigned clients; leveraging the resources and expertise of experimentation strategists, account managers, researchers, designers, and developers both internally and on the client’s team. You will be at the forefront of identifying opportunities to improve the efficiency and quality of execution of digital programs processes for Conversion and our clients.
RESPONSIBILITIES- Overall client success, satisfaction, and retention through excellent & efficient execution of program deliverables.
- Manage the execution of a Fortune 500 experimentation & insights program, operating within client experimentation programs at various capacities in facets of successful experimentation programs.
- Own the overall schedule and resourcing to ensure project deliverables (experiments, research projects, etc.) and timelines are met.
- Manage stakeholder relationships, review and obtain input at key stages, and make judgment calls to ensure continued alignment and transparency.
- Continuously improve delivery quality & efficiency with Directors of various teams by recommending and implementing new processes.
- Hosting the daily Huddle to ensure effective cross-departmental communication of accountabilities, due dates, and roadblocks.
- Overcome technical obstacles by troubleshooting, consulting, and coordinating the relevant internal and external stakeholders.
- Lead day to day client communications to ensure alignment and transparency, by maintaining professional, clear and accurate communication with internal and external stakeholders within a timely manner.
- Be responsible for Quality Assurance activities of experiments.
- Monitor client budgets and ensure Conversion's work is highly profitable.
- Identify revenue opportunities within the day-to-day client engagement.
- Contribute to customer bi-weekly strategy discussions with relevant client information, proactively identifying solutions for client management issues and expansion opportunities.
- Consult & develop processes for experimentation within existing client workflows and structures; potentially leading client workshops & discussions regarding experimentation process & workflows.
- 3+ years of post-secondary education and/or equivalent work experience in digital marketing, marketing project management, or related activities.
- Solid working technical knowledge of A/B testing…
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