Product Reliability Engineer

Overview
Motorola Solutions believes that everything starts with our people. We are a global close-knit community united by the pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling coordination critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Note:

The original description contains bilingual content; only the core company overview is retained here for clarity and consistency.

Department Overview
The Reliability Department is responsible for monitoring and improving product performance. The Reliability team evaluates field returns by analyzing failures, identifying root cause and tracking reliability trends to prevent recurrence. The team provides feedback to design, manufacturing and quality teams to improve product quality, reduce failure rates, and enhance customer satisfaction.

Job Description
This position is based in Vancouver, BC and the candidate must reside in the Greater Vancouver Area as you will be required to go into the office.

Primary Duties And Responsibilities

Receive, sort, debug and report errors on escalations

Debug and analyze field failures

Investigate product return failures from newly launched products

Investigate root cause(s) of NFF (no fault found) product returns

Analyze returns data to identify product performance improvement opportunities

Generate and publish reports

Perform routine equipment maintenance and troubleshooting activities as required

Work with engineering on functionality issues and procedure updates

Collaborate with the manufacturing team to address manufacturing improvements in order to reduce field failures

Present failure modes to Engineering teams

Provide technical training to technicians and repair staff

Recommend steps to improve product reliability

Qualifications

2+ years of experience as a Hardware Test Engineer with a solid understanding of HW and FW interaction

Experience with analyzing data, identifying trends and presenting conclusions concisely

Solid understanding of manufacturing processes and quality requirements

Preferred background in electro-mechanical hardware design and development

Prior experience with cameras or photography and understanding of camera sensor and lens operation is preferred

Experience (installation, use or manufacturing) with CCTV products is an asset

Experienced user of Microsoft Office applications (PowerPoint, Excel)

Detail oriented, well organized, good communicator, able to multitask

Salary
Target Base Salary Range: $100,000 - $120,000 CAD

Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate in accordance with applicable law and company policy.

Basic Requirements

Bachelors degree with 4+ years of experience or Masters degree with less than 1 year of experience in electrical or computer engineering

Travel Requirements
None

Relocation Provided
None

Position Type
Experienced

Referral Payment Plan
No

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Additional Diversity & Inclusion Statements
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