Product Reliability Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nos technologies de communication, de sécurité vidéo et de centre de commandement essentielles soutiennent les agences de sécurité publique et les entreprises, permettant une coordination essentielle pour des communautés, des écoles, des hôpitaux et des entreprises plus sécuritaires.

Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

The Reliability Department is responsible for monitoring and improving product performance. The Reliability team evaluates field returns by analyzing failures, identifying root cause and tracking reliability trends to prevent recurrence. The team provides feedback to design, manufacturing and quality team to improve product quality, reduce failure rates, and enhance customer satisfaction.

This position is based in Vancouver, BC and the candidate must reside in the Greater Vancouver Area as you will be required to go into the office.

• Receive, sort, debug and report errors on escalations
• Debug and analyze field failures
• Investigate product return failures from newly launched products
• Investigate root cause(s) of NFF (no fault found) product returns
• Analyze returns data to identify product performance improvement opportunities
• Generate and publish reports
• Perform routine equipment maintenance and troubleshooting activities as required
• Work with engineering on functionality issues and procedure updates
• Collaborate with the manufacturing team to address manufacturing improvements in order to reduce field failures.
• Present failure modes to Engineering teams
• Provide technical training to technicians and repair staff
• Recommend steps to improve product reliability

• 2 plus years of experience as a Hardware Test Engineer with a good understanding of HW and FW interaction
• Experience with analyzing data, identifying trends and presenting the conclusions in a concise, easy to review manner.
• Solid understanding of manufacturing processes and quality requirements
• Preferred background in electro mechanical hardware design and development
• Prior experience with cameras or photography and understanding of camera sensor and lens operation is preferred.
• Experience (installation, use or manufacturing) with CCTV products is an asset.
• Experienced user of Microsoft Office applications such as PowerPoint and Excel.
• Detail oriented and well organized, good communicator, able to multitask.

$100,000 - $120,000 CAD. Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

• Bachelors degree with 4+ years of experience or Masters degree with less than 1 year of experience in electrical or computer engineering

None

None

Experienced

No

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every…