Deployment Lead - Robot Fleet

Reporting to the Head of Special Projects, the role will manage the end-to-end delivery process, ensuring that our innovative solutions meet both our high standards and customer expectations. This role requires a unique blend of technical expertise, project management acumen, and a passion for robotics.

Our Success Criteria

• Lead the deployment of robotic systems at various customer locations, managing all aspects from initial planning to support and maintenance.
• Achieve a reduction in deployment cycle times through efficient planning and execution, aiming for continual improvement in process speed without compromising quality.
• Serve as the primary point of contact for customers during the deployment phase, ensuring clear communication and effective resolution of issues.
• Maintain high levels of customer satisfaction measured through post-deployment surveys, ensuring that customer relationships are strengthened and potential for repeat business is increased.
• Collaborate with engineering and product teams to understand and communicate technical requirements and potential challenges in the deployment of robotic solutions.
• Develop and maintain comprehensive project plans, ensuring timely completion and adherence to budgets.
• Conduct site assessments to integrate robotic systems with existing customer infrastructure.
• Coordinate with cross-functional teams including sales, engineering, and support to align project objectives and company goals.
• Oversee the training of customer personnel on the use of new systems and provide the necessary documentation for future reference.
• Monitor and report on the status of deployments, including risk management and mitigation strategies.
• Manage deployment budgets effectively, ensuring projects are completed within financial constraints while achieving all project deliverables.
• Adhere to all applicable industry standards and regulatory requirements during each deployment, ensuring full compliance and documentation.
• Foster a culture of continuous improvement by collecting feedback and lessons learned from each deployment.

Your Experience

Qualifications

• Master’s degree in Robotics, Mechanical Engineering, or a related field, and/or equivalent experience
• Project management experience, ideally within the field of robotics or technology deployment
• Proven ability to manage key stakeholder relationships
• Deep understanding of robotics and system integration in commercial or industrial settings
• Ability to travel up to 50% of the time to customer sites
• Obtained or eligible to obtain work authorization for Canada and the United States

Skills

• Strong leadership skills and the ability to manage multidisciplinary teams.
• Excellent communication and interpersonal skills
• Proficiency in project management tools and methodologies
• Familiarity with cross functional team project management
• Excellent time management and multitasking skills
• Adapt to ambiguous situations and generate clarity
• Ability to analyze and problem solve complex challenges

Traits

• Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems
• Customer-centric mindset
• Personable and able to work across multiple levels of the organization
• Optimistic listening and conflict resolution capabilities
• Demonstrated ability to influence others without authority
• Eager to take on new challenges with tenacity and positivity
• Patience, persistence, and attention to detail when resolving performance issues
• Obsession with bringing human-like intelligence to machines

Working at Sanctuary AI

Sanctuary AI is an equal opportunity employer; employment with Sanctuary AI is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. In 2023, Sanctuary AI moved into a state-of-the-art office facility and has been recognized by Linked In as a Top Startup company.