Engineering Application Support Engineer

Vancouver, BC | 5 - 18 years of experience | 17-Sep-2026 Save Job Share Job

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community h a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients.

Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

The person will be responsible for Level 2/Level 3 administration, operational support, maintenance and troubleshooting of engineering design applications used by the Power Generation Engineering Department.

• Administer and support Autodesk Vault environments, including user access, permissions, security controls, lifecycle states, revisions, document check-in/check-out and engineering data integrity.
• Provide CAD administration and application support for AutoCAD Electrical and Autodesk Inventor used by engineering design, drafting and power generation teams.
• Support engineering design workflows involving drawings, models, BOMs, component libraries, wire numbering, cable schedules, schematics, panel layouts and design documentation.
• Troubleshoot application crashes, performance issues, Vault synchronization, file locking, revision control, plugin compatibility and CAD data management issues.
• Support installation, configuration, packaging, deployment, patching, upgrades and license administration for Autodesk and related engineering applications.
• Provide support for SDS/UDH or equivalent utility design toolkits, add‑ins and integrations used with AutoCAD Electrical and Autodesk Inventor.
• Coordinate with business users, engineering SMEs, infrastructure teams, database teams, vendors and product support teams for incident resolution and change implementation.
• Analyze incidents and recurring problems, perform root cause analysis and implement corrective actions to improve application stability and user experience.
• Support engineering document control, digital signatures/seals, record retention, audit evidence and secure handling of engineering data where applicable.
• Participate in change, release, deployment validation, regression testing and post-implementation support activities for application updates and version upgrades.
• Prepare and maintain SOPs, runbooks, knowledge articles, configuration guides, release notes, support handover documents and troubleshooting procedures.
• Follow ITIL, security, access control, compliance and change management processes applicable to utility engineering application support.
• Good communication skills and ability to work with engineers, CAD designers, application owners, technical teams and support stakeholders.
• Minimum 7-10 years of IT / engineering application support experience with strong exposure to Autodesk and CAD/PDM platforms.
• Hands‑on experience administering and supporting Autodesk Vault, including user/security management, lifecycle/revision management, file…