Patient Representative

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient‑centric experience across our domestic and global clinics, has allowed us to lead the change against "we caught it too late again".

This 6‑month contract role is based out of our Vancouver Head Office with a hybrid schedule—required in office once per week. The role supports sales, patient care and retention efforts by assisting with incoming inquiries and requests. It offers potential extension or conversion to full-time, depending on business needs and performance. Citizens of Canada or legal residents without visa sponsorship are eligible;

this role does not provide visa sponsorship.

• Provide excellent customer service to patients through various phone, email, and chat channels.
• Respond to inquiries and resolve patient issues (patients and physicians) in a timely and professional manner.
• Educate patients on the organization’s services, policies, and procedures.
• Assist patients with account setup and management, including login issues, password resets, and billing questions.
• Escalate complex issues to appropriate departments for resolution.
• Maintain accurate records of patient interactions and follow up on outstanding issues.
• Identify opportunities to improve patient satisfaction and retention.
• Participate in training and professional development activities to stay up‑to‑date on company products and services.
• Collaborate with other departments, such as sales and marketing, to provide a seamless patient experience.
• Assist in scheduling patient appointments for scans.
• Guide patients with their medical intake forms and troubleshoot related issues.
• Act as a primary contact to manage and resolve incoming complaints with products or services.
• Remain calm and use supportive language when dealing with upset patients and stressful situations.
• Engage in new‑patient calls and milestone patient retention calls.
• Use established systems and structures to record and report on patient satisfaction.
• Have a willingness to take on other tasks and projects as they arise.

• Industry experience in customer support, service, or success (asset).
• High emotional intelligence, self‑aware, and open‑minded with an inclusive approach.
• Reliable, self‑motivated, and able to work well under pressure in a fast‑paced environment.
• Strong interpersonal skills—ability to communicate professionally and courteously with patients, coworkers, management, and medical professionals.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Professionalism and personification of the welcoming face of our clinics and services.
• Understanding and exhibiting a high emphasis on patient privacy and confidentiality.
• Exceptional time‑management skills and sound judgment.
• Availability to work flexible hours, including weekends and holidays.
• Passion for the Prenuvo mission and ability to make an impact through evolving improvements.

• Opportunity to make a positive impact on people’s lives and their health.
• Growth opportunities at the heart of our people journey.
• Strong relationships built across teams that connect each week.
• Hourly rate ranging from $25 to $30 in local currency, depending on experience and location.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance with applicable federal, provincial, and state rules.