Event Parking Supervisor

Description

Department: Event Services

Reports To: Manager, Security

At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!

POSITION SUMMARY:

As part of our Event Services team, our Parking Supervisors supervise event staff, ensuring all guests entering our parkade receive excellent service. This is a part-time, hourly, events-based position.

A typical shift includes:

• Serving the needs of guests and making necessary operational decisions as they relate to event time parking, to ensure guests receive direct, personable service and immediate results
• Supervising CSE event staff working at the parking facility
• Providing recommendations on initiatives to maximize parking revenue
• Supervising event-time parking operations to ensure effective and fan-centric operations
• Taking personal responsibility for any VIP requests and/or service
• Ensuring staff are knowledgeable about safety and emergency procedures
• Delivering effective briefings at beginning of each shift, as required
• Communicating appropriate event incidents and/or breach of service standards to Manager and ensuring appropriate documentation is completed
• Responding to guest problems/evictions and ensuring appropriate action is taken by the staff, ensuring the highest level of customer service
• Identifying and communicating ideas, processes, systems, skill upgrading, and information that would assist in continually improving the company’s efforts to achieve 100% employee and customer satisfaction
• Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Must be at least 19 years of age
• Supervisory experience in the hospitality/service industry, with a customer-first approach to every interaction
• Demonstrated commitment to customer satisfaction with the ability to respond promptly and effectively to customer’s needs
• Excellent interpersonal and communication skills with the ability to interact positively and professionally with a diverse customer base and staff at all levels
• Ability to present information and instructions in a clear manner
• Excellent problem solving and crisis management skills in a fast-paced environment
• Confident, friendly, approachable, outgoing, team player; able to gain the confidence and trust of management and colleagues
• Experience in a supervisory role in a parkade facility is an asset
• Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.