Cage Shift Manager

Salary Range: $60,000.00 To $65,000.00 Annually

Cage Shift Manager

Director of Cage and Cage Manager

Parq Casino – Dive into the excitement at downtown Vancouver’s only casino!

At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses

A structured Cage Shift Manager role is critical to the success of Parq Casino. The primary purpose of the Cage Shift Manager is to manage the day-to-day operations of the Cage department as well as assist the Cage Manager and the Director of Cage Operations in all details of Parq Casino Cage Operations.

• Extended Health and Dental Benefits
• RSP/RRSP Matching
• Employee and Family Assistance Program
• Tuition Reimbursement
• 20% off at Parq Food & Beverage Outlets
• Discounted rates at local businesses within the community
• Volunteer opportunities
• Employee Recognition Program
• Opportunities for growth and development
• Refer a Friend Program

The Cage Shift Manager is responsible for the overall supervision and direction of activities in the Cage Department. This full-time management position will ensure the highest levels of efficiency, accuracy, confidentiality and security in accordance with Company and BCLC standards. This position reports directly to the Director of Cage Operations and the Cage Manager.

• Minimum of one year experience as a Full-Time Cage Supervisor is an asset
• Previous management experience an asset
• Successful completion of probationary period, mandatory
• Administration duties as assigned (data entry, auditing, account reconciliations, discrepancy investigations)
• Assists in the disciplinary process of Cage Associates, including the issuance of disciplinary action, as required
• Carries out daily Vault management and reconciliation including operational deposits
• Compiles daily gaming revenue reconciliation and reports
• Effectively resolves customer disputes, upholding company customer service and integrity standards
• Knowledge of all promotions and events
• Management of all cash counting and cash redemption equipment (bill counting equipment, TRM’s, Cash Recycler)
• Manages ATM float and monitors and reconciles cash in ATM terminals
• Management of cash and cash assets in all cages
• Manages Wire Transfers, EFT, PGF, Bank Drafts, Verified Win, Convenience and PGF cheques
• Manages, directs, delegates and assists Cage Associates to ensure that a high standard of accuracy, efficiency and customer service is maintained at all times
• Manages the Count Team and daily operations of the Drop Count
• Manages Time and Attendance
• Monitors operations and activities within the Cage Department, and assists/coordinates Cage staff during opening, closing and handover
• Performs and assists in job performance evaluations
• Verification of transactions
• Maintains a good rapport with all departments
• Attends ongoing job training when required
• Responsible for providing professional and exceptional customer service in accordance with established company standards
• Responsible for supervising, documenting and coaching all Team Members under your direct supervision to ensure they are adhering to the company customer service standards
• Coaches, mentors, and develops staff
• Reports all operational exceptions / concerns to the Director
• Ensures adherence to BCLC and IGCO’s standards at all times
• Updates and communicates…