Senior Community Manager Kabam · CAD Workplace On-site ago

Company name: Kabam Games, Inc.

Business Address: 733 Seymour Street, Unit 800, Vancouver, BC

Job type: Full-time, Permanent

Work Location: Vancouver, BC

Wage Range: $130,000 - $154,000 CAD

Language of Work: English

Contact Info:

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…

Reporting to the Lead Community Manager, the Senior Community Manager will be one of the voices and faces of our flagship game Marvel Contest of Champions. They will be responsible for fostering a positive and open environment for players to discuss the game they love in a constructive manner. They’ll also be required to facilitate engaging discussions, events and actively manage the communications and reply side of our social media channels and community platforms.

This role is essential in building strong player relationships, boosting player retention, and driving brand loyalty amongst the MCOC player community. Additionally, they will help manage and nurture the relationships built with our volunteer moderators and content creators. Internally, the Community Manager functions as a bridge between the developers and marketing teams to help bolster cooperation and efficiency.

This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.

• Create Communication Schedules and maintain a Communications calendar for all outgoing player-facing content.
• Live streaming strategy, plans and execution.
• Voice/On Camera Talent / Livestream Host.
• Oversee and produce featured Champion/content production and execution.
• Deep Dives / New Mode Breakdown / Key Features.
• Social Media Team Support.
• Community/Social/Brand consult for game-side relevance and accuracy.
• Education Content Development.
• Product Expert - Monthly product release support for marketing.
• Game Team & Marketing Liaison / Consult.

• Maintain and continually update/improve official Forums and Discord experience for players by reviewing and replacing bots and additions to the platform as necessary.
• Engage with Community channel members by responding to discussions, meeting defined engagement goals and metrics, and answering player questions.
• Host monthly follow ups for Players, keeping them informed about the latest developments and improvements.
• Review Discord/Forum posts and take action or provide guidance on moderation according to guidelines and community team processes.
• Directly gather feedback and provide insight into upcoming content from our player community, advocating for their interests and needs internally.
• Observe social channels and provide guidance on replies and posting strategy.
• Oversee and Contribute to Community Giveaway and Engagement events.

• Maintain relationships with a group of VIPs and Content Creators, providing them with information and programs to enhance their content creation for our players.
• Collaborate with teams of creatives and designers to help create Dev Diaries, short-form video content, live streams, AMAs, and more to engage the player community.
• Maintain Content Creator Program and provide assets, materials, and workshops to enhance creator output and creativity.
• Assist management of Creator Code program, maintenance, and growth.

• Monitor community channels for Bug Reports, ensure proper logging, and keep players informed about bug-fixing progress.
• Upda…