Shift Manager, Cage, Slots and Guest Services - Casino
Listed on 2026-10-26
-
Entertainment & Gaming
Event Management & Planning -
Management
Event Management & Planning
261444 Full Time Management Coquitlam, BC, CA
2 days ago Requisition
Salary Range: $60,000.00 To $70,000.00 Annually
Under the general direction of the Manager, Slots & Cage & Guest Services, this position is responsible for the day-to-day activities of the Slots & Cage & Guest Services operations on a shift basis while establishing and contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports the company's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities- Provides input for team member performance objectives and evaluations
- Provides leadership, direction and mentoring to all department team members
- Schedules and supervises team members, edits timesheets for payroll
- Oversees team member training and assigns shift work assignments
- Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports
- Implements all new operations initiatives as directed
- Actively participates in the recruitment and hiring process
- Maintains departmental inventories and supplies
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders (guests, ownership and team members)
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Manages other initiatives as required
- Post Secondary education or suitable combination of education and experience an asset
- Must be available to work a flexible schedule including evenings, weekends, holidays and overnight shifts
- Minimum 2 years of experience in slot or cage operations
- Minimum 3 years of leadership experience
- Serving it Right Certification
- Ability to successfully obtain a Gaming License
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office
- Literacy in CARRS, TABS3 and Kronos an asset
Standing for long periods of time, lifting, carrying, pushing, pulling, stretching, bending, interruptions and non-traditional work hours
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).