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Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships,representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation , we are also committed to making a meaningful impact in the communities we serve.
Discover how you can build your career with Dilawri
Position OverviewThe Valet Attendant at Genesis Downtown Vancouver plays akey role in delivering a premium, customer-focused experience by serving as oneof the first points of contact for guests visiting the dealership. This position is responsible for providing professional valet services, including greeting guests, safely receiving and parking customer vehicles, retrievingvehicles upon request, and coordinating vehicle pick-up and drop-off services.
In addition to front-of-house valet responsibilities, the Valet Attendant supports dealership operations by maintaining the cleanliness,organization, and presentation of vehicles throughout the lot and delivery areas. This role requires a strong commitment to customer service,professionalism, attention to detail, and the ability to represent the Genesisbrand to the highest standard.
Reporting to the Sales Manager (or designate), the Valet Attendant works closely with the sales, service, and management teams to ensurea seamless and welcoming experience for every guest.
The expected pay for this position is $19.00-$21.00 per hour.
Primary Duties and Responsibilities Guest Experience & Valet Services- Serveas a front-line representative of Genesis Downtown Vancouver, greeting guests promptly and professionally upon arrival.
- Providea welcoming, premium customer experience consistent with Genesis brand standards.
- Receive,park, secure, and retrieve guest vehicles safely and efficiently.
- Coordinateguest vehicle pick-up and drop-off services as required, ensuring timelyand professional service.
- Assist with vehicle movements between the dealership, customer parking areas, and designated locations.
- Handlevehicle keys responsibly and ensure all vehicles are secured in accordance with dealership procedures.
- Communicate professionally with guests and dealership staff regarding vehicleretrievals, arrivals, and departures.
- Maintaina clean, organized, and professional front-of-house environment.
- Maintaindealership inventory in a clean, organized, and display-ready condition.
- Ensure vehicles are properly cleaned and prepared for customer delivery.
- Startvehicle engines regularly to identify potential operational concerns, suchas dead batteries, and recharge batteries as required.
- Keepall inventory arranged neatly and safely across the lot.
- Maintain the cleanliness of the lot, delivery areas, parking spaces, and surrounding work spaces by removing debris, trash, and clutter.
- Ensure delivery areas and designated parking spaces remain clear of obstructions.
- Organize and store supplies appropriately at the end of each day.
- Duringwinter months, clear snow and ice from vehicles, entryways, walkways, and dealership access points to help maintain a safe environment.
- Work collaboratively with the…
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