Strategic Web Coordinator

WHY JOIN?  Be part of something special – a place where work feels like a community, not just a job. We're a vibrant and innovative crew united by a shared passion for creativity, growth, and collaboration. S&S is expanding, and we want to connect with dedicated individuals to join our team and create a best place to work. Our team is driven by innovation and partnership, where your ideas are heard and celebrated.

We're building an inclusive environment that values every voice and fosters a culture of mutual support and respect. If you're ready to dive into a dynamic work environment where every day brings new personal and professional growth opportunities, we would love to hear from you if you're enthusiastic about being part of a company that values its employees and rewards hard work.

Take the next step in your career with us, where you're not just an employee but an essential part of our journey toward success.
WE OFFER   Incredible team spirit – At the heart of our success is a culture that cherishes teamwork. We thrive on collaboration and value feedback and innovative thinking.
Opportunities for professional growth – Your contributions are integral to our growth. As we expand, so do your career opportunities to develop and advance.
Exclusive apparel discounts – Ready to upgrade your wardrobe?! As part of S&S, you'll enjoy special discounts on our trendy, high-quality apparel. Stay stylish and save big!
Top-notch employee benefits – We prioritize the health and well-being of our team members with an extensive benefits package, including health, dental, and vision coverage, along with retirement planning options.
Fun employee appreciation events – We love celebrating you! Regular events are our way of saying 'thank you' for your hard work and dedication. Prepare for some memorable moments of appreciation and fun.
State-of-the-art equipment – Experience the best in technology and equipment. We provide cutting-edge resources to make your work life safe and efficient!
About the Role  The Web Strategic Coordinator manages the order flow and be the primary point of contact Primeline orders for our web strategic customers. The position interacts primarily utilizing the phone and other forms of electronic communication, building loyalty to ensure long-term client retention with existing web strategic customers within the Promotional Products Industry.
Schedule & Pay  Monday-Friday, Full-Time, Non-Exempt Remote Available (US & Canada). Staring rate $18.00 per hour.

What You Will Do   Focus on relationship building and ensure customer satisfaction by providing professional customer support.
Address all customer inquiries in a timely and professional manner, including but not limited to requests for information, sales order confirmations, sales order status, expedite requests, acknowledgments, periodic reports, complaints, returns. (All customers in Territory)
Act as Voice of the Customer, by working closely with Entry, Art, Planning, Production, Procurement, Quality Control/Assurance, and Warehouse to ensure customer shipments are completed on time and customer expectations are met.
Utilize searches and dashboards, monitor order flow for Dedicated accounts, ensuring orders are moving through the pipeline.
Resolve order issues and offer solutions.
Responsible for reporting, documenting, and escalating any system related issues and functionalities.
Administers issue tracking process and compiles customer feedback.
Adhere to individual and departmental SLAs as published by the Director of Order Management.
Answer calls presented through the decoration queues.
Coordinate decoration orders for both apparel and hard goods orders.
Coordinate special orders with multiple delivery addresses.
Ensure time sensitive…