Disability Claims Administrator

Overview

Join to apply for the Disability Claims Administrator role at Canada Life
. This is a permanent full-time, hybrid role in Vancouver with in-office presence two days per week to collaborate with colleagues and support clients effectively.

The Disability Claims Administrator is primarily responsible for calculating and issuing long-term disability benefit payments. This includes interpreting contractual provisions to determine benefit entitlement including offsets and tax requirements utilizing the payment and management systems. The administrator will handle all calculation-related inquiries and manage the maintenance of long-term disability claims in accordance with contractual and corporate policies.

What you will do:

• For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up
• Calculate and issue long-term disability benefit payments
• Perform straight-forward LTD benefit calculations including inflation protection, cost of living increases, rehabilitation, and partial period calculations in accordance with contractual provisions
• Perform straight-forward under/over payment calculations, follow up for repayment, processing BEN refunds and adjustments
• Explain benefit calculations and payments, including tax issues to customers over the phone or in writing
• Follow-up CPP
• For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations, and follow ups as required
• Other administrative and financial duties in support of claims teams as required
• Handling data verification and exception reports to resolve system discrepancies

What you will bring:

• Post-secondary education with a strong financial background or equivalent related experience
• Excellent mathematical and analytical skills
• Demonstrated organizational and time management skills
• Excellent oral and written communication skills
• Team player with demonstrated customer service skills
• Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software
• Critical thinking and problem-solving abilities
• Ability to remain flexible, work as part of a team as well as independently
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $42,500-$57,400 annually. This represents base salary only and does not include other variable compensation components of our total compensation (i.e. annual bonus, commission, etc). If you are selected to move forward in our recruitment process, your recruiter will discuss additional details of our total rewards program.

Career opportunities will be open for a minimum of 5 business days from the date of posting; closing dates vary depending on activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life—Apply today! Canada Life is committed to an inclusive, accessible environment where all employees and customers feel valued, respected and supported. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. To request a reasonable accommodation, contact talentacq

Canada Life thanks all applicants; only those who qualify for an interview will be contacted.