Accounts Receivable Specialist

tentree is a lifestyle apparel company based out of Vancouver, Canada that plants ten trees for every item purchased. Our apparel is one of the most sustainable available today and we’re ranked as one of the top apparel brands as recognized by B Corp and Textile Exchange. Since our start in 2012, we have planted over 117 million trees around the world.

By combining social and environmental consciousness with apparel, we empower our customers to have a direct impact on saving the planet through intentional purchasing.

As tentree’s wholesale business continues to scale, we are seeking an experienced Accounts Receivable Specialist to own end-to-end A/R operations and credit administration. This role goes beyond transactional processing and requires independent judgment in setting customer credit limits, establishing payment terms, and administering A/R insurance with Export Development Canada (EDC).

The Accounts Receivable Specialist plays a critical role in protecting cash flow, reducing credit risk, and enabling Sales by ensuring customers are properly set up with appropriate terms and limits ahead of each selling season. This role works cross-functionally with Sales, Operations, and Accounting to support a healthy order-to-cash cycle while maintaining strong customer relationships.

• Credit limits and payment terms prepared and in place for FW26
• Full ownership of Accounts Receivable functions, including the A/R inbox, invoicing, and collections processes
• Aged receivables over 60 days consistently maintained at less than 10% of total A/R
• Strong, trusted working relationships established with internal partners, external sales representatives, and wholesale Accounts Payable contacts

Credit Management

• Independently assess customer creditworthiness and establish credit limits and payment terms using credit tools and data sources (e.g. D&B, SICA, financial statements, credit references, and historical payment behavior)
• Review and adjust customer terms and credit limits on an ongoing basis to reduce delinquency and bad debt risk
• Serve as the gatekeeper for order release when customers exceed approved credit limits or payment terms
• Partner with Sales and Operations to resolve customer service issues related to credit holds or order release decisions
• Build, maintain, and adhere to credit policies and controls that reduce financial risk

A/R Insurance Administration

• Administer tentree’s accounts receivable insurance policy with Export Development Canada (EDC)
• Submit coverage requests, manage insured limits, and ensure ongoing policy compliance
• Monitor insured accounts and prepare and submit claims when required
• Act as the primary point of contact with EDC for A/R insurance matters

Invoice & Collections Management

• Own the end-to-end wholesale A/R process, including invoicing, cash application, and collections
• Manage the workload of the outsourced junior A/R service provider
• Manage the order-to-invoice process to ensure accuracy, timeliness, and strong customer experience
• Proactively manage collections on overdue accounts and escalate issues to Sales or leadership as needed
• Maintain and monitor the A/R inbox, ensuring timely and professional responses to internal and external inquiries
• Maintain excellent relationships with wholesale customers while effectively navigating difficult collections conversations

Reporting & Month-End Support

• Prepare and analyze A/R aging reports, collections metrics, and forecast incoming cash receipts for management to analyze cash flow
• Provide insights into trends, risks, and customer payment behavior to the Accounting Manager
• Support month-end close activities related to accounts receivable and the order-to-cash cycle
• Partner with Accounting to strengthen internal controls and improve A/R processes

Process Improvement

• Identify opportunities to improve A/R, credit, and collections processes as the business scales
• Support ad-hoc projects related to systems, controls, or operational efficiency

Requirements

Professional Requirements:

• 4+ years of progressive experience in accounts receivable, credit, or collections in a wholesale environment
• Demonstrated…