Global Middle Office – Cash Management Specialist

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
The Cash Management Senior Analyst
supports initiatives and the execution of disbursement and collection activities for the Company’s cash assets. This entails accurate completion of daily functions in a time-sensitive environment encompassing extensive interaction with internal and external entities of Manulife.

• Perform day to day operational support (FX transaction, Fund Transfers, Cash Projections, Cash Reconciliations, etc.), prioritizing as necessary.
• Ability to cover tasks that might arise from coverage issues.
• Communicate effectively with the Front Office (Portfolio Managers), Business Partners, custodians and other third-party vendors in both written and verbal form to ensure timely and smooth settlements and issues resolution.
• Investigate and resolve overdraft or breaks highlighted in the systems or raised by Front Office (Portfolio Managers/Traders), Custodians, or other Internal Investment teams.
• Highlights positions and cash reconciliations related, investigate and resolve reconciliations breaks.
• Actively manage risks including but not limited to Operational, Reputational and Settlement.
• Ensure strong understanding of tasks assigned including investment concepts, best practices, and system requirements.
• Participate in Cross skilling assignments, guides and teacher new joiners and less senior team members.
• Timely escalation of issues to Subject Matter Expert or Technical/Team Leader. Proactively mitigate process gaps or potential issues.
• Ability to think critically and act timely on issue resolutions and escalations.
• Manage and maintain good working relationships with Front Office, Onshore and Offshore counterparts.
• Skilled in root-cause analysis to identify production problems and errors (creating and validating Sequence of Events) and develop timely solutions and controls to apply.
• Strong communication skills and use of tact to resolve conflicts.
• Able to initiate and manage projects and process automations to promote service excellence.
• Provide training and guidance to junior members and new joiners.

• Bachelor’s degree in Business Administration, Accounting, Finance, Economics or any related business course.
• Minimum5 years related work experience within Trade Support, Middle Office, Investment Operations, Cash Management and/ or Fund Accounting. Investment certification is an advantage.
• Strong knowledge in securities instruments such as Equities, Corporate and Government Bonds, US Treasury bonds, Foreign Exchange (FX) trades, Time Deposits, etc.
• Good analytical and diagnostic skills with knowledge and strong ability of understanding process design.
• Excellent communication skills. (verbal, written and reading comprehension)
• Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments. Uses diplomacy and tact to resolve difficult situations.
• Ability to work in a time sensitive environment, highly trainable and keen attention to details with a strong analytical ability.
• Ability to work independently with minimal guidance and supervision.
• Capability to resolve complex problems and takes perspectives on existing solutions.
• Capable of building metrics, reports, and presentations as needed by stakeholders or the management.
• Understands the concepts surrounding Trade Support functions, Trade Life Cycle, and Cash Management.
• Possesses a fundamental understanding of investment transactions, trade lifecycle, and various asset classes.
• Good working knowledge in using Bloomberg and…