Pension Officer

At WEBC, we believe exceptional service begins with exceptional people. We are seeking a Pension Officer who is passionate about helping members navigate important life decisions while contributing to pension administration for the BC Waterfront Industry.
This is an exciting opportunity to join a trusted, member-focused, organization that is actively investing in technology, workforce development, operational excellence, and service innovation. As part of WEBC's Pension Modernization initiative, the Pension Officer will help strengthen pension operations, support future system enhancements, improve workflows, and contribute to the delivery of scalable, technology-enabled pension services.
Working closely with the Pension Administrator and Operations team, you will provide expert pension administration, retirement counselling, regulatory support, and member service while contributing to strategic projects that improve efficiency, reduce operational risk, and enhance the member experience.
The position reports to the Pension Administrator.
About You   Customer Service Focussed:  You have outstanding people skills and a strong service orientation. You demonstrate empathy, and go the extra mile for Plan Members and stakeholders, while adhering to plan policies and procedures.
Problem-Solver:  You are analytical, comfortable with numbers and have the ability to easily interpret plan texts and then make decisions based on eligibility and pension provisions.
Detail Oriented:  You are highly organized and comfortable managing and prioritizing many tasks and high-volume processes to ensure pension benefits are properly administered, including all necessary documentation.
Trusted Team Member:  You are a self-starter who is able to work independently. You see the value of collaboration and creating an environment where the pension and benefits team can be successful together.
Key Accountabilities  Pension Administration & Member Service   Liaises with members, beneficiaries, employers, unions, consultants, trustees and other stakeholders
Provides retirement education and counselling
Administers survivor benefit, death benefits, and marital breakdown settlements
Prepares documents and manages files related to monthly retirement processes
Manages Past Service Pension Adjustments (PSPA) for new union members
Facilitates commuted value calculations
Manages PAR, PA, T4A & PSPA calculations
Manages all aspects of retiring allowances
Provides year‑end information to actuaries
Supports annual statement production and member communications.
Governance & Regulatory Support   Supports annual actuarial valuations and audit activities
Assists with regulatory filings and compliance requirements.
Contributes to Trustee reporting and governance support materials.
Maintains awareness of industry trends, legislation, and best practices.
General   Performs all duties with a strong sense of integrity, while adhering to organizational policies and procedures
Maintains confidentiality of all pension related documents and information, including the physical security of documents and files
Meets deadlines within a fast-paced workplace
Works efficiently and effectively both autonomously and in a team environment
Resilient with a positive disposition when faced with challenges, and is solution driven
Uses sound judgement to make decisions based on information gathered and analyzed
Shows flexibility and a demonstrated ability to cope with a significant workload while working under pressure
A quick‑learner, with an ability to follow written instructions, and capable of identifying ways to innovate and improve work processes
Sets and maintains high professional and performance standards
Pays close attention to detail, accuracy, and quality ensuring…