Accounts & Transfers Administrator

Cypress Capital Management is an investment management firm wholly owned by the AGF Management Ltd. The firm is comprised of nine experienced investment professionals, each having a CFA designation. The firm was formed in 1998.

The sole focus of our business is investment management for Private Clients, Charitable Foundations, Endowments and Institutional Clients. Cypress Capital’s assets under administration total in excess of $5 Billion.

The majority of positions in client accounts are segregated securities traded on Canadian and U.S. stock exchanges. However, where we wish to provide clients with more diversified holdings, we have created pooled funds available only to Cypress Capital Private Clients.

Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies deliver excellence in investing in the public and private markets through three business lines: AGF Investments, AGF Capital Partners and AGF Private Wealth.

AGF brings a disciplined approach, focused on incorporating sound, responsible and sustainable corporate practices. The firm’s collective investment expertise, driven by its fundamental, quantitative and alternative investing capabilities, extends globally to a wide range of clients, from financial advisors and their clients to high-net worth and institutional investors including pension plans, corporate plans, sovereign wealth funds, endowments and foundations.

Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on the Toronto Stock Exchange under the symbol AGF.B.

You will be working with two administrators to provide Cypress’ new clients with an exceptional on-boarding experience and to process new accounts and transfers documentation from start to finish. You will also assist with account transitions (i.e. internal transfers, Estates, Trusts, some of which are complex due to ownership structure or account type). Cypress’ client service standard is high and we are looking for the right person to join our team.

• Communicating with new and existing clients and assisting them with new account opening documents, answering any questions they may have and following up to obtain information when necessary.

• Monitoring and follow up on current incoming transfers with custodians.

• Create and monitor Docu Sign new account and transfer envelopes.

• Update and manage contact management system as necessary and reconcile data with custodial platforms.

• Establish security holdings (with costs) on Portfolio Management system (Harmony) and reconcile with custodial records.

• Depending on your previous experience, we will rely on you to help navigate the opening of complex Estate and Trust accounts with clients and custodians_ . _

• Collecting and updating tax information (RC519s, W8
  
  Bens, Schedule 50, Beneficial Owner info).

• Annual KYC/IPS project (generating and sending annual update forms out via Docu Sign (or mailing physical documents) for approx. 2500 clients, assisting clients with any questions they have and following up and monitoring the status of each form).

• Annual RRSP to RRIF project.

• Annual RESP Grant Project.

• Charitable Foundation account openings.

Your communication skills are essential in this role. You will be communicating directly with new clients, current clients, and other professionals such as accountants and lawyers. You will also establish working relationships with key team members of our custodians.

• Ideal candidates would have client-facing administrative experience in financial services industry, in particular, investment firms, brokerage, trusts, banks/credit unions, or financial planning firms.
• Trust and Estates administrative experience, or related experience is desirable.

• Canadian Securities Certification or other CSI or relevant industry courses (asset).
• Completed post-secondary education (asset).

• Highly organized.
• Attention to detail and accuracy.
• Dedicated professionalism.
• Proven problem-solving skills.
• Ability to communicate and work well within teams, and take direction.
• Function well in dynamic, stimulating, or, at times, fast-paced environments…